Order Policy

The order policy of the website https://diva.manmade.gr (hereinafter “the Website”) pertains to the purchase process from the online store (eshop) of Diva Beauty. Our business is committed to providing quality services and products with transparency regarding the terms of ordering and delivery. Please read the terms carefully before completing your order.

Order Process

1. Product Selection: Customers can browse the available products and services through our eshop. Each product is accompanied by a description, price, and image.
2. Add to Cart: Once you have selected the products you wish to purchase, you can add them to your shopping cart. In the cart, you can view all selected products and the total cost.
3. Checkout: After adding the products to your cart, proceed to checkout. During the checkout process, you will be asked to provide contact details, shipping address, and payment method.
4. Order Confirmation: Upon completing your order, you will receive a confirmation email detailing the products, quantities, total price, and shipping details. If you do not receive a confirmation email, please contact us at info@divabeauty.gr or call +30 211 267 9596.

Payment Methods

On our website, you can pay using the following methods:

• Credit/Debit Card: We accept all major debit and credit cards. The transaction is processed securely through a partner bank or payment platform.
• Cash on Delivery: Payment is made upon delivery of the products, with an additional cash-on-delivery fee.
• PayPal: For users who prefer to pay via PayPal, there is an option to link to your PayPal account.

Shipping and Delivery

1. Delivery Time: Orders are shipped within 1-3 business days from the date of confirmation, unless otherwise notified.
2. Shipping Costs: Shipping costs are calculated during checkout, depending on the delivery location and the weight of the products. For orders over [amount] euros, shipping is free.
3. Delivery Areas: We ship to all areas of Greece. If the delivery address is outside our service areas, we will contact you for alternative solutions.

Cancellation and Order Changes

1. Order Cancellation: You can cancel your order without charge if it has not been shipped yet. To cancel your order, please contact us immediately via email at info@divabeauty.gr or call +30 211 267 9596.
2. Order Changes: If you wish to make changes to your order, such as adding or removing products, please contact us as soon as possible. Changes can only be made if the order has not been shipped.

Return Policy

1. Right of Withdrawal: According to applicable law, you have the right to return products within 14 days of receiving them. Products must be in their original condition, unused, and accompanied by the purchase receipt.
2. Refunds: In case of a product return, your money will be refunded within 14 days from the receipt of the returned product. The refund will be made using the same payment method used for the order.
3. Return Costs: Return shipping costs are borne by the customer unless the product is defective or different from what you ordered.

Customer Support

For any questions, clarifications, or issues with your order, you can contact us via email at info@divabeauty.gr or call +30 211 267 9596.